Policies

Shipping Information:

• All orders will be shipped within 2 to 14 days, depending on the size and category of the items.
• Some items require a special custom-built wood box for shipping.
• "White grove" (in-house delivery) usually takes more than 14 days before shipping out due to the trucking company's schedule.
• Once the order ships, a tracking number will be sent to you.

Returns and Exchanges:

• Please initiate any returns within 14 days after receiving the merchandise.
• Report any discrepancies within 3 days of receipt.
• For returns and exchanges, ensure the item is in the same condition as when it was shipped, with its original packaging and materials, and with insurance coverage.
• Note that shipping and labor charges are non-refundable.
• Buyers are responsible for round-trip shipping when returning an item.
• Unauthorized returns may be rejected.
• Purchased items held in our store for more than 14 days before shipping cannot be returned for a refund.

Damage Reporting and Claims:

• Customers must report any damage within 7 days of receiving the item.
• Retain all packing materials in case a damage claim is needed.
• If the original packaging material and box are not kept, we cannot be held responsible for any damage cost, and the insurance claim may not be filed.

Return Procedure:

• If you wish to return your purchase, contact us for a return authorization and the return shipping address.
• We recommend using a reputable courier service for the return, and please ensure appropriate packaging.
  
  

Curbside Trucking Shipment:

• Before signing the release paper and accepting the shipment for Curbside trucking, please inspect the product thoroughly for any damage.
• If any damage is found, report it to the driver and make a note on the shipping document. Take photos as evidence.
• We cannot be held responsible for any damage reported after accepting the shipment.
• Please review and follow these guidelines carefully to ensure a smooth shipping and return process. If you have any questions or concerns, don't hesitate to contact us. Your satisfaction is our top priority.