- All orders will be shipped within 2 to 14 days, depending on the size and category of the items.
- Some items require a special custom-built wood box for shipping.
- "White grove" (in-house delivery) usually takes more than 14 days before shipping out due to the trucking company's schedule.
- Once the order ships, a tracking number will be sent to you.
Returns and Exchanges:
- Please initiate any returns within 14 days after receiving the merchandise.
- Report any discrepancies within 3 days of receipt.
- For returns and exchanges, ensure the item is in the same condition as when it was shipped, with its original packaging and materials, and with insurance coverage.
- Note that shipping and labor charges are non-refundable.
- Buyers are responsible for round-trip shipping when returning an item.
- Unauthorized returns may be rejected.
- Purchased items held in our store for more than 14 days before shipping cannot be returned for a refund.
Damage Reporting and Claims:
- Customers must report any damage within 7 days of receiving the item.
- Retain all packing materials in case a damage claim is needed.
- If the original packaging material and box are not kept, we cannot be held responsible for any damage cost, and the insurance claim may not be filed.
- If you wish to return your purchase, contact us for a return authorization and the return shipping address.
- We recommend using a reputable courier service for the return, and please ensure appropriate packaging.
Curbside Trucking Shipment:
- Before signing the release paper and accepting the shipment for Curbside trucking, please inspect the product thoroughly for any damage.
- If any damage is found, report it to the driver and make a note on the shipping document. Take photos as evidence.
- We cannot be held responsible for any damage reported after accepting the shipment.
- Please review and follow these guidelines carefully to ensure a smooth shipping and return process. If you have any questions or concerns, don't hesitate to contact us. Your satisfaction is our top priority.