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Shipping Information:

  • All orders will be shipped within 2 to 14 days, depending on the size and category of the items.
  • Some items require a special custom-built wood box for shipping.
  • "White grove" (in-house delivery) usually takes more than 14 days before shipping out due to the trucking company's schedule.
  • Once the order ships, a tracking number will be sent to you.

Returns and Exchanges:

  • Please initiate any returns within 14 days after receiving the merchandise.
  • Report any discrepancies within 3 days of receipt.
  • For returns and exchanges, ensure the item is in the same condition as when it was shipped, with its original packaging and materials, and with insurance coverage.
  • Note that shipping and labor charges are non-refundable.
  • Buyers are responsible for round-trip shipping when returning an item.
  • Unauthorized returns may be rejected.
  • Purchased items held in our store for more than 14 days before shipping cannot be returned for a refund.

Damage Reporting and Claims:

  • Customers must report any damage within 7 days of receiving the item.
  • Retain all packing materials in case a damage claim is needed.
  • If the original packaging material and box are not kept, we cannot be held responsible for any damage cost, and the insurance claim may not be filed.

Return Procedure:
  • If you wish to return your purchase, contact us for a return authorization and the return shipping address.
  • We recommend using a reputable courier service for the return, and please ensure appropriate packaging.

Curbside Trucking Shipment:

  • Before signing the release paper and accepting the shipment for Curbside trucking, please inspect the product thoroughly for any damage.
  • If any damage is found, report it to the driver and make a note on the shipping document. Take photos as evidence.
  • We cannot be held responsible for any damage reported after accepting the shipment.
  • Please review and follow these guidelines carefully to ensure a smooth shipping and return process. If you have any questions or concerns, don't hesitate to contact us. Your satisfaction is our top priority.